Case study
Clean Lusaka
A customer utility for waste collection services, payments, and service status.
- Role
- Application development and delivery
- Context
- Built for Lusaka Intergated Solid Waste Management Company (LISWMC) in order to support client needs such as streamlined waste management , payment processing and improved customer service.
- Category
- Mobile
The problem
Customers needed one place to follow waste collection services, manage payments, and understand their current service status.
Working constraints
- Collection, payment, and service information had to remain clear inside one mobile flow.
- The product needed to support a practical utility task rather than a one-time interaction.
The approach
- Shaped the mobile experience around the customer service journey.
- Brought service tracking, payment management, and status information into a shared application.
- Supported the application through delivery and continued improvement.
Outcome
Customers can manage core waste-service tasks from a single mobile application.
Technology
- Flutter
- Dart
- Firebase
- Hive
- PostgreSQL
- Golang